Answers to Common Questions About In-Home Care

When you are presented with the challenge of finding help to care for the emotional and physical well being of someone you love, you will be faced with many questions, some that are obvious and some that are not.

Making the decision about in-home care for a loved one is never easy, but finding the right answers can help you feel more comfortable with the options available and confident in your final decision.

Below is a list of frequently asked questions that we hope will be a good starting point in your quest for answers. This is by no means an all-inclusive resource and we would expect you to have more questions and require additional information about the services and caregivers that LTC@Home provides.

We welcome your questions or comments and encourage you to contact us by phone at 801-683-6002 or email us by CLICKING HERE.  We would be happy to answer any questions you may have and help you with your specific family situation.

How long has LTC@Home been providing private duty home care?

We have been providing professional in-home care and support services in Salt Lake City, Provo, West Jordan, Orem, Sandy, Ogden and other Utah communities for more than 10 years.

How does LTC@Home determine my care needs?

A written, customized care plan is developed during a free in-home needs assessment consultation with the client and family members, and the plan will be frequently updated as changes occur.

How are emergencies handled after normal business hours?

LTC@Home has staff on call 24 hours a day, 7 days a week to serve our clients’ needs. We are available any time of day for any emergencies that may occur.

How does LTC@Home ensure quality care is being provided for clients needs?

We closely supervise our caregivers and stay in constant contact with our clients and their families to receive feedback on the quality of the care being provided. Our caregivers also maintain daily charting to ensure all care provided in the care plan is being performed. LTC@Home is proud to exceed industry requirements by providing non-scheduled supervisory visits to clients’ homes during the times that caregivers are scheduled for care.

Does your home care agency employ a nurse, social worker, or other qualified professional to make regular visits to the client’s home?

We have a full-time director of nursing as well as many part-time RNs who regularly visit our clients. All care plans are completed and approved by an RN. We are fully staffed to meet any need that a client may have.

What is your agency’s privacy policy?

Our agency provides a written document to each of our clients that states the rights and responsibilities of the client, and explains the company’s privacy policy and code of ethics. We maintain strict client confidentiality and will not discuss our client’s case with anyone without first getting the client’s permission. All of our client communications are HIPPA compliant.

I’m nervous about having a stranger come into my home. How do I know that I can trust my caregiver?

We make sure to triple-screen our caregiver employees carefully and thoroughly, including the use of reference checks, checking driving records and conducting criminal background investigations.

How do you ensure that your in-home caregiver employee’s skills are maintained?

Our home care agency mandates ongoing training of our caregiver employees. We have a training center in each of our offices to ensure that every caregiver understands how to use the medical our clients require. We also utilize an accredited home care curriculum, where they are trained in specific disease processes and caregiving techniques. They must obtain continuing education units every year by passing courses and attending in-service training.

Does your agency use independent contractors? Who employs your caregivers, pays employment taxes and insures them?

LTC@Home manages all payroll and employee related matters and adheres to state and federal guidelines in its employment practices, such as withholding appropriate taxes and providing Workers’ Compensation, health insurance and other benefits. We do not use independent contractors to provide home care.

Didn’t find the answer to your question?

We welcome your questions and comments and encourage you to contact us by phone at 1-801-746-1080 or email us by CLICKING HERE. We would be happy to answer any questions you may have and help you with your specific family situation.

Complimentary In-Home Care Needs Evaluation

When you are faced with the challenge of finding an in home care provider to help care for the emotional and physical well being of someone you love, maybe your mom or dad, you will be faced with many questions.

Making the decision about in-home care for a loved one is never easy, but finding the right answers can help you feel more comfortable with the options available and confident in your final decision. That’s why LTC@Home provides prospective clients and their families with a complimentary, no obligation in home care needs assessment.

In our meeting, we will thoroughly discuss your care needs and work with you or your loved one to determine how best to meet your requirements. After evaluating your home care goals we will have a better understanding of your loved ones physical, emotional and cognitive needs and will work with you to create a personalized plan of care.

SCHEDULE A FREE IN-HOME CARE NEEDS EVALUATION TODAY